Explaining The Bike Insurance Claim Settlement Process

Explaining The Bike Insurance Claim Settlement Process

A bike insurance policy protects your funds if you or your bike is harmed in any casualty or damaged by a natural disaster.*

Making a claim for your bike insurance online or offline, can be simple and requires a basic grasp of the terms & conditions. The bike insurance provider resolves your lawsuit and pays you for your financial loss.

Documents needed for settlement of a bike insurance claim –

  • Claim Policy Form
  • Tax-related receipts
  • Vehicle registration card
  • Vehicle registration Police – FIR copy
  • Your telephone number
  • Your bike’s engine and chassis number
  • Date & Time of the incident

For offline assistance –

Call the customer support hotline at the toll-free number to resolve an offline claim. The representative would guide you through each step of the claim registration procedure.

For online assistance –

Visit the online claim registration portal to submit bike insurance online. Online cashless bike insurance can be accessible. When prompted by the form, you must enter the data above. It’s advisable to double-check every piece of information you’ve already input before proceeding to the next step.

Once you complete the last step and press submit, the system will generate the claim registration number. This number should be carefully noted down and utilised for any potential claim settlement procedures.

In case of any casualties, you can either drive it or use the towing service to get it to the closest network garage. In case of visiting a non-network garage, ensure to keep all the documentation are more accessible compensation.

A surveyor from the bike insurance company visits the address provided during the application submission. Once the surveyor inspects the provided address and shares the survey report with the company, the claims move for resolution.

Step Third-party Own damage Theft
Step 1 Call the authorities and your insurance claim provider immediately if your two-wheeler damages someone else or their property. If you are the victim, get the third party bike insurance information and contact the at-fault party’s insurance company. Inform your insurance company immediately if your bike is stolen or damaged. The chances of claim rejection can be higher if missed to notify the company within the allotted time. Inform your insurance provider and the police as soon as possible in case of a stolen two-wheeler.
Step 2 The insurer notifies the Motor Accident Claims Tribunal department and refers the matter to them. Your insurance company notifies a surveyor, who evaluates the situation. The insurer permits the garage to start the repairs after conducting a survey. Send a copy of your bike’s registration certificate, driver’s licence, and other relevant documents to your two-wheeler insurer with the FIR. Additionally, you might need to supply the original bike keys.
Step 3 The tribunal then determines the figure of the awarded compensation. According to the terms of your policy, your insurance company subsequently reimburses you for the repairs. If the police cannot locate your bike within a reasonable time, they will issue a non-traceable certificate. Then, following the terms and circumstances of your insurance policy, your insurance company settles your bike claim.


An insurance claim settlement can be a long process. The only thing remaining was collecting all the documentation and other information required to submit the claim. The claim procedure can be lengthy depending upon the circumstance and situation.

* Standard T&C Apply

‘Insurance is the subject matter of solicitation. For more details on benefits, exclusions, limitations, terms, and conditions, please read the sales brochure/policy wording carefully before concluding a sale.‘

‘Tax benefit is subject to change in prevalent tax laws’

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